Shipping Terms & Conditions
- Free Shipping is available on all orders in the UK in excess of £400 GBP exclusive of taxes
- Free Shipping is available on all orders in Central Europe (EU countries) in excess of €500 euros exclusive of taxes.
- Free Shipping is provided by DHL or equivalent road freight services.
- Free Shipping is only for the UK and Europe mainland, excluding islands, Switzerland and Norway
- Orders are processed for next working day delivery in the UK, provided orders are received and paid for prior to 1 pm.
- Larger items are exempt from Free Shipping. In the event, you have ordered an item exempt from this promotion your sales representative will contact you.
About Our Shipping Processes
JWS Europe prides itself on quick order turn-around. If you order is placed before 1pm GMT and is paid in advance, we aim to ship your order the same working day. In the UK, JWS Europe Ltd delivers the next working day. If you have consented to give us your contact information, our couriers will contact you by text or e-mail and provide you with an expected time frame of delivery. Delivery can happen at any point within standard working hours. All consignments have tracking details available on request.
Carriage fees are based on weight and volume. In general terms, we charged £8 GBP per 25kg of equipment for delivery in the UK (There are some exception postcodes and territories which many incur additional charges). In Europe, our carriage rates start at £18 GBP per 25kg. The shopping cart will make these calculations for you once you have added all your required items and entered your final, shipping address.Delivery can take between two to five days depending on your European zone. All consignments have tracking details available on request. For orders outside of Europe, your carriage charge will be calculated after your order is placed - often within 24 - 48 hours. You will receive a revised invoice from JWS, including your shipping fee. Please note that deliveries outside of Europe are subject to your local taxes and import duty. Please make yourself aware of these, prior to ordering. Payment will not be taken until you have acknowledged and agreed to your shipping terms. If the shipping costs do not meet your requirements, you are under no obligation to move forward with your order - we will always make recommendations in regards to the most economical method of shipping your goods and we will always endeavour to find you the best rate possible. We are happy to accommodate customers who prefer to arrange their own collections. We have daily collections from most major couriers. Please contact your JWS sales representative to discuss further.
Oversized Product Surcharge
Large, bulky and awkward orders require additional handling and take more time to process. As a result, all products which have a length of over 1m will be subjected to a £9.95 additional shipping surcharge. This is set by our couriers and not ourselves. There will be a notification on the product page and also at checkout if this surcharge applies to the products you are ordering. This is valid for both domestic and international shipments. Customers may order up to six (6) extra-large items for each shipping surcharge. This Surcharge is exempt from any other shipping rules. Even if your order would otherwise qualify for free shipping, the inclusion of a large item or items necessitates a surcharge. Please feel free to contact us about collection if this is feasible for you.